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Return Policy

AfterSales

Should you have any question with regards ofdirection of use of the product, the service that we provided, any questionsplease contact us at:

     Contact Email: enquiry@imperopet.com

     Contact No.: 012-231 9982

     Other Channels: Impero Pet Facebook

 

Return and Refund Policy

All products sold are NOT RETURN ANDREFUNDABLE except for quality defective. If there is quality defective, kindlyrefer to the PRODUCT DEFECTS section below for new product shipment.

 

ProductDefects

1. All parcels will be packed in J&Tflyer. If the parcel is not in good condition when you receive, please don'tlet the postman leave.

    a.Take a photo of your consignment note and the parcel.

    b.Don't sign to accept the parcel, ask the postman to return to us.

    c.Send us the photos and we will ship out a new parcel within two (2) workingdays.

2. If you accidentally received the parcel andonly found the defect products after you open the parcel,

    a.Take a photo of the defect product and send to our customer service

    b.We will do compensate within two (2) working days.

3. If you found that the product receivedisn't same with what you ordered,

     a.Take a photo of the defect product and send to our customer service

     b.If we are shipping the wrong product to you, you can return back and we willsend out the exact product to you within two (2) working days.

 

ContactUs

If you have any questions or suggestions aboutour Return and Refund Policy, do not hesitate to contact us.