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Delivery Policy

1. Our Courier partner would usuallysuccessfully deliver the parcel within 2 – 5 working days from the date ofshipment (No shipment on national public holidays).

Delivery Tracking Numbers will be provided toall orders upon shipment for self-tracking purposes.

 

Delivery Fees:

     Delivery Fees for West and East Malaysia will be charged according toweight of purchase

 

2. In the event of delay on the delivery, wewould recommend for self-collection at the designation deporting branch of ourdelivery partner to avoid effects on the product quality. Affected customersmay also contact our customer service representative for more info.

 

We do not assume responsibility or authorityfor the operations of our delivery partner. Your kind understanding is muchappreciated.

3. Actual product may differ from the photospublished on all Impero Petmarketing channels. Each product is unique and will not have identicalappearance or texture. Your kind understanding is much appreciated.